Government Digital Transformation using Smart Technology for Social Distance Remote Work
Many organizations have used Digital Transformation as a way to fundamentally change the way they provide value to customers by integrating technology. Government organizations seem to be quite behind due to many reasons, such as not cultivating a culture that supports transformation, and not considering social distance for health, adopting cloud efficiency, or remote work as priorities.
Critical factors for enabling Social Distance Remote Work in Government
Many governments are now embracing Digital Transformation. However, many of these projects fail due to the rigidity of the processes followed. Agile software factories are one of the most important tools that can be used to make this process run smoothly.
We discuss the five most important aspects of Digital Transformation for governments.
Improving Customer Experience
One of the most well-known characteristics of government organizations is that they don’t offer anything close to the level of service or efficiency provided by their private-sector counterparts. The lack of technology integration and obsolete software applications partly cause this.
One of the main contributing factors high levels of service is a culture that puts the citizen first. This type of culture transformation can lead to better service levels, more transparency, and better efficiency, leading to increasing the public’s trust in the government.
Government Digital Transformation is vital in providing citizens with the experience they expect. Mobile applications and social media have become some of the main ways in which citizens interact with each other and organizations. Governments that have introduced e-services have seen higher engagement from citizens and availed new sources of tax revenue.
Optimizing Public Value
Digital Transformation does not come cheap, especially not at the scale that is required to accommodate country-wide or even state-wide transformations. So it is essential that the return on these investments yield value to the public as well as to the government.
Many software projects fail due to the resulting software being too late to market or not being flexible enough to adjust with user needs. This is the case with many government initiatives as well. As a solution to this, many software factories have embraced agile methodologies. They allow for shorter iterations that can be used to test the feasibility with actual users and continually adjust outcomes during the development period.
Agile software factories can greatly empower governments to expedite Digital Transformation. Unlike in the past, citizens are used to applications that evolve with their needs. If governments don’t follow these trends, their Digital Transformation initiatives will be disregarded by the general public.
Governments are liable to protect their citizens both physically and digitally. In the past, many of the threats that affected the general public were physical. However, in modern times, there are more and more threats that are affecting citizens and social distance remote work is the best solution.
Digital Transformation not only enhances security but also opens the doors to some of the most dangerous risks that have become prevalent in modern times. Some of these are ransomware, hacking, and spying.
Digital Smart Technology can help to secure both citizens and government organizations in many ways. Modern uses of cloud technologies like virtual computing have enabled protection from many digital threats like hackers and ransomware. In addition, governments are investing in AI and other similar technologies and partnering with private sector organizations to obtain their expertise regarding digitally securing their countries and keeping an eye on threats like terrorists and criminals.
Information security is becoming increasingly important as many government organizations adopt digital technologies. Citizens have become aware of the risks of having their personal data collected by governments and private sector organizations like social media giants.
Thus, governments are expected to continually provide the security measures necessary to safeguard this data as well as to regulate private organizations. This can only be one through a flexible approach like agile software development as applications will need to be adjusted regularly with requirements that are ever-changing.
Enabling The Public Sector Workforce
The public sector workforce is another one of the major barriers to adopting Digital Transformation. A lack of the required skills and a culture that encourages Digital Transformation are the reasons for this situation.
To truly enable Digital Transformation, governments need to cultivate a culture that encourages it. The worry that Digital Transformation takes away jobs is a major concern for many and has to be resolved through awareness campaigns and training. Part of the transformation has to be fueled by the need to cater to the needs of citizens who expect digital services.
Training programs that enable public sector employees to use digital services like web and mobile applications, IoT devices, and Robotic Process Automation are of the utmost importance. They can promote awareness and familiarity, which will also solve the fear of adopting digital technologies.
Adopting technologies such as cloud computing, mobile applications, and AI can increase the efficiency and resilience of government services. However, if not adequately educated regarding threats like ransomware and ways to avoid them, employees can unintentionally fall prey to these threats and cause disastrous situations.
Implement Smart Technology
Digital Transformation is not possible without smart technology and infrastructure. Governments are being forced by the public to build infrastructure that can support the latest technologies and facilities. The challenges that governments face are less about the financial investment or availability of technology and more about selecting technology that does not become obsolete even before it is implemented.
IoT has become one of the most important inventions of modern times as it helps to bridge the gap between the physical and digital worlds. Sensors are being used to track vehicles, traffic, water levels, and much more, and this data is being used for better decision making.
Digitizing processes and transactions of government organizations is another important step in the Digital Transformation process. It allows citizens to engage more and get their work done with less hassle. In addition, digitization makes data available across government organizations and makes regulatory processes more convenient.
Digital Government Platforms have many benefits for governments as well. They increase efficiency in many ways, like allowing AI-powered chatbots to reduce the load on human agents, automating data entry and payments, and empowering medical staff by holding patient records centrally.
Smart technology projects are another aspect of Digital Transformation that can benefit from agile software factories. A decade or two ago, government projects would span many years and the resulting platforms would soon become obsolete if they aren’t already so at the time of release. This type of outcome can be overcome by initiating agile software factories that are much more flexible in their approach.
Governments face many challenges when implementing Digital Transformation. This article considers five of the most important and prevalent factors. However, a flexible approach is required in order to make this process successful. Agile software factories are one such approach that can provide both flexibility and the continuous improvements that are required for a smooth transformation process.
Many examples of the Digital Transformation of government organizations for Social Distance Remote Work can be found on our blog at 8(a) Stars. They detail the benefits earned from such digitization projects and the challenges that were faced.