Client Server Support Analyst on GSA STARS II Small Business IDIQ are responsible for addressing and resolving the organization’s client issues to ensure customer satisfaction and meet organizations’s objectives. They troubleshoot all issues the customers are having with the organization’s operations and identify ways to quickly resolve them through collaboration with other departments in the organization. Work in offices, call centers or from their homes; and may work independently or in teams. Have excellent oral and written communication skills that help us foster a good relationship with our clients and to fully understand our tasks and responsibilities. Expert and experienced in customer service and customer relationship management (CRM), client interaction, information technology support (IT), Microsoft office, data analysis, and so on. Experienced in programming languages such as MySQL, jQuery, Oracle, Java Script, Angular, CSS, HTML 5, Apache, Node.js, Beans, Postgre, Python, C, C++, and so on. Design, test, analyze, maintain, and secure personal computers and communications and security systems. Support end-user technical needs including installation, upgrade, and modifications of computing devices, operating systems, network technologies, printers, computer peripherals, and a variety of software applications (desktop, browser, client-based, etc.). Have remarkable problem solving and in maintenance of information systems hardware and software. Support a diverse group of users with different needs and skill levels, effectively translating our users’ needs into applicable solutions. Work independently and as part of the project team collaborating to make the necessary decisions and respond to emergencies effectively. Identify and research customer issues such as product functionality or service satisfaction, develop solutions these issues, and respond to them in a timely manner. Explore all levels of problems and identify resources to solve them, using their effective communication skills in guiding clients to solve problems in an advisory manner. Manage and respond to customer inquiries and inform clients about ways to resolve problems, informing senior analysts of escalations and engage the appropriate staff to define and reach decisions. Engage in practical training programs on technical processes and product groups for customer support teams. Take on special projects to improve the quality of service and products to enhance customer satisfaction by defining and evaluating the needs of end users to develop technical solutions.
CLIN 12 Client Server Support Analyst
$71.83 / Per Hour
Client Server Support Analyst on GSA STARS II Small Business IDIQ under general supervision, assists with personal computer operating systems software and communication system software. Designs, tests, and maintains personal computer systems. Responsible for analyzing and solving personal computer-related problems. Responsible for security, integrity, and reliability of personal computer systems. Tests and integrates new hardware, systems and modifications to existing equipment and systems. Performs research/investigations, analysis, design, testing, and installation of supported hardware and software. Schedules installation of new hardware and software and modifications to existing systems. Monitors performance of hardware and its capacity in all assigned locations. Recommends and implements enhancements to existing hardware and systems.