CLIN 122 Telecommunications Network Help Desk

$118.85 / Per Hour

Telecommunications Network Help Desk on GSA STARS II Small Business IDIQ responds to user complaints to research complex problems associated with the organization’s telecommunications networks (voice and/or data). Diagnoses problem source through discussions with users. Coordinates with internal company support and operations groups and/or with vendors to resolve problems. Follows up with users to ensure problem has been resolved. Develops supporting documentation of all activities.

SKU: CLIN122 Categories: , Tags: , ,

Telecommunications Network Help Desk on GSA STARS II Small Business IDIQ acts as the link between the IT team and the customers. Their main objective is to respond to user complaints and research complex problems associated with the organization’s telecommunications networks (voice and/or data). Coordinate the activities of the network service help desk and communicate directly with both the network users and CIT team to ensure that operational change requests and other incidents are moved on quickly. Follow up on escalated end user support calls, ensure quick response, and manage customer contact, leads and prospect. Initiate all changes that are made to the cellular service while also creating and maintaining the documentation of technical issues and support activities done. Responsible for handling the activities of internal procurement for customized and non-standard orders from vendors. Experienced in fiber optic cabling, voicemail, switching system, VoIP telephone system and network infrastructure. Experienced in LAN/WAN environment management, LAN/WAN administration, LAN/WAN performance tuning, LAN/WAN software and hardware maintenance, and have strong LAN/WAN network diagnostic and troubleshooting skills. Proficient in database programming languages such as ORACLE, SQL, Postgre-SQL, Transact-SQL, SYBASE, MySQL, Microsoft SQL Server, SQL Server Integration Services (SSIS); and other relevant computer programming languages such as MySQL, jQuery, Oracle, Java Script, Angular, CSS, HTML 5, Apache, Node.js, Beans, Postgre, Python, Bash, VBScripts, C, C++, CompTIA A+, Network+, Security+, and so on. Have extensive knowledge of relational database theory, database administration, data modeling, data analysis, database design, repository creation, data architecture, data warehouse modeling, database management reporting, business management, management engineering, systems engineering, operations research, and so on. May have bachelor’s degree in telecommunications and associate degrees in relevant fields with years of working experience in service desk support. Possess the ability to establish a working and effective relationship with all user groups through excellent communication and collaborative skills.
Provide accurate and timely support from the help desk through e-mails and telephone calls to both remote and internal customers to resolving telecommunications hardware and software issues.

Brand

Cloud Computing Technologies

1 review for CLIN 122 Telecommunications Network Help Desk

  1. Contracting Officer (verified owner)

    Improved Voice and Data up-times and eliminated service outages. Job well done!

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