Voice Communications Technician on GSA STARS II Small Business IDIQ are responsible for establishing communications systems by designing, installing, and maintaining network equipment and circuits for data and voice telecommunications. They are responsible for establishing communications networks by running cables and installing routers, cable trays, switches, alarm, multiplexors, ladder racks, ironworks, and other telecommunications equipment in line with industry standards. Responsible for maintaining the network by repairing outages and troubleshooting backup procedures for the network. Document all activities carried out in implementing networks and communications solutions, route and label cables and other equipment used, record all used specifications and configuration diagrams for future reference. May have bachelor’s degrees in computer science, information technology, electrical & electronic engineering, applied science, and other related technical fields. Provide in-depth knowledge of telecommunication technologies and systems engineering. Install, troubleshoot, repair, and maintain telecommunications equipment. Provide reports, complete requests for new service, determine methodology for installing telephone service, determine the appropriateness of moderate equipment changes and modifications, call switches, test trunks, test links, and install communications circuits. Experienced in fiber optic cabling, voicemail, switching system, VoIP telephone system, computer networks, terminals, on-site controllers, data modems, and network infrastructure. Experienced in LAN/WAN environment management, LAN/WAN administration, LAN/WAN performance tuning, LAN/WAN software and hardware maintenance, and have strong LAN/WAN network diagnostic and troubleshooting skills. Have extensive knowledge of relational database theory, database administration, data modeling, data analysis, database design, repository creation, data architecture, data warehouse modeling, database management reporting, business management, management engineering, systems engineering, operations research, and so on. Voice Telecommunications Technicians create good relationship with customers by listening to their concerns, answering their questions and helping them resolve their issues as soon as possible. Review and evaluate services by testing the equipment, alarms and circuits, and identifying or correcting problems.
CLIN 131 Voice Communications Technician
$52.26 / Per Hour
Voice Communications Technician on GSA STARS II Small Business IDIQ monitors and responds to complex technical control facility hardware and software problems. Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance. Maintains PBX/systems and associated hardware.