Help Desk Coordinator Senior on GSA STARS II Small Business IDIQ are part of the professional Help Desk team that provides support to the organization’s clients and helps solve their problems. They coordinate help desk activities such as answering customer calls, planning and organizing user education outreach, setting support priorities, and ensuring high quality services are provided to clients in a timely manner. Manage the organization’s help desk team and coordinates the day-today customer or staff support requests to ensure business efficiency and customer satisfaction. Have degrees in Public relations or any other certifications in related fields. Patient and empathetic, possess excellent customer care service skills. Pay close attention to details and ensure clients get the best experience. Pay close attention to details and ensure clients get the best experience. Identify, analyze, and solve both simple and complex computer problems. Have a strong writing skill that is helpful in preparing instructions and email responses for employees and clients, as well as in real time online chat interaction. Possess strong writing skill that is helpful in preparing instructions and email responses for employees and clients as well as in real time online chat interaction. Responsible for providing support and assistance to the customer by exploring technical problems and providing appropriate solutions. Look at the root cause of the problems and make sure that it does not recur. Respond to all requests received over voice calls, text messages, and emails; and ensure that there is proper delivery of support services in accordance with the rules and regulations of the organization as well as by adhering to its quality standards. Identify problem areas, assess and analyze the problem, study its impact and provide advice on necessary and appropriate support functions to meet the requirements of end-users and. Familiar with the use of problem management database and help desk systems and applications.
CLIN 51 Help Desk Coordinator Senior
$73.61 / Per Hour
Help Desk Coordinator Senior on GSA STARS II Small Business IDIQ under general direction, responsible for ensuring the timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Requires experience and understanding of MIS environment. Typically involves use of problem management database and help desk system. May provide guidance/training for less-experienced personnel.