LAN Support Technician Senior on GSA STARS II Small Business IDIQ coordinates help desk personnel and train them through the process of installation, maintenance and basic troubleshooting of local area network problems. They troubleshoot senior level network issues with the relevant remote access methods. Work with support service groups and other departments in the company to deal with escalation when there are problems with the local area network performance. Have degrees in Computer Science, Information Technology, Management Information Systems, Network Administration and other related fields. Have extensive knowledge of relational database theory, database administration, data modeling, data analysis, database design, repository creation, data architecture, data warehouse modeling, database management reporting, business management, management engineering, systems engineering, operations research, and so on. May possess licenses and certificates like A+, Network+, Netware Administrator certification, MCSE, MCDST, MCP, MOS, Cisco CCNA, etc. Have working knowledge of operating systems, Windows or Microsoft Active Directory, Microsoft Internet Information Services, Windows Server, Linux, Unix, as well as Microsoft Office suite applications. Proficient in LAN/WAN systems, LAN/WAN environments, LAN/WAN connections, and LAN/WAN network components, including Firewalls, Routers, and other networking products and devices. May be proficient in Website development, Exchange server Software and Microsoft Office Professional Suite Application. Have strong interpersonal relationship and communication skills that enhance relationship with both technical and non-technical end-users. Monitor and resolve all problems that come up with network software, hardware, peripheral devices, network protocols or servers. Assist or coordinate the installation, modification and upgrading of network software, hardware, servers, network protocols and terminals, and so on. Provide support for all aspects of the network: protocols, routers, switches, cabling, servers, and so on. Design and implement network policies and plans while making sure that they conform to network standards and company objectives. Train end-users and members of the support service group on network operation. Monitor and update the server periodically. Update security infrastructures like SPAM filters, firewalls, Antivirus and IPS to ensure network security. Implement local area network polices and standards in line with organizational or household goals. Responsible for decision making on the purchases and installation of all network software and hardware tools.
CLIN 73 LAN Support Technician Senior
$89.96 / Per Hour
LAN Support Technician Senior on GSA STARS II Small Business IDIQ under general direction, monitors and responds to complex technical control facility hardware and software problems utilizing a variety of hardware and software testing tools and techniques. Provides primary interface with vendor support service groups or provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance. May provide LAN server support. Requires extensive knowledge of PC/LAN communications hardware/software in a multi-protocol environment and network management software. May function as lead position providing guidance and training for less-experienced technicians. Typically requires at least four years of experience in data communications troubleshooting.