CLIN 92 Operations Technical Support Analyst

$93.58 / Per Hour

Operations Technical Support Analyst on GSA STARS II Small Business IDIQ is responsible for all activities relating to technical guidance for planning, directing, and monitoring information systems operations. Plans and recommends machine modifications or additional equipment to increase the capacity of the system. Prepares operational cost estimates for current and proposed projects. Evaluates vendor proposals for purchases of hardware. May manage related outsourcing contracts and service levels. Directs compilation of records and reports concerning production, machine malfunctioning, and maintenance. May advise or consult on organizational, procedural, and workflow plans, methods, and procedures analysis. Analyzes the results of workflow plans, monitors the operating system(s) and recommends changes to improve processing and utilization. May have departmental staff responsibility. Frequently reports to an Information Systems Operations Manager or Director of Information Systems Operations.

SKU: CLIN092 Categories: , Tags: , ,

Operations Technical Support Analyst on GSA STARS II Small Business IDIQ is responsible for all activities relating to technical guidance for planning, directing, and monitoring information systems operations. Being an integral part of the Information Technology unit of the organization, they offer support in technical crisis for end-users. Educate the end-users and guide them in their usage of technical devices and provide diagnostic and troubleshooting services. Possess vast knowledge of computer operation and thorough understanding of different software and hardware that can solve organizational technical problems. May have degrees in Computer Science, Computer Engineering, Information Systems, Information Technology or other related fields. Possess effective interpersonal and communication skills for communication with personnel at all levels in the organization. Skilled at critical analytical thinking and assist organizations in considering all possible LAN services operation options in line with their goals and business objectives. Have extensive knowledge of relational database theory, database administration, data modeling, data analysis, database design, repository creation, data architecture, data warehouse modeling, database management reporting, business management, management engineering, systems engineering, operations research, and so on. May be proficient in database programming languages such as ORACLE, SQL, Postgre-SQL, Transact-SQL, SYBASE, MySQL, Microsoft SQL Server, SQL Server Integration Services (SSIS); and other relevant computer programming languages such as MySQL, jQuery, Oracle, Java Script, Angular, CSS, HTML 5, Apache, Node.js, Beans, Postgre, Python, Bash, VBScripts, C, C++, CompTIA A+, Network+, Security+, and so on. Proficient in identifying, escalating and resolving operational or technical problems that crop up. Monitor operation status and identify and respond to service disruptions and other operational problems. Familiarity with ticket systems, helpdesks and Customer relationship management systems and applications like the Salesforce CRM. Stay abreast of industry trends and technology developments and use such knowledge to propose new standards and strategies to improve organizational operations and take the lead in the implementation of those changes in their operational technologies and systems. Ensure that computer software, hardware and peripheral devices are duly maintained by developing the operational procedures and policies for their use and care. Responsible for the diagnosis and troubleshooting the problems within organizational systems. Train end users on the navigation of sophisticated systems and technologies. Direct compilation of records and reports concerning production, machine malfunctioning, and maintenance. May advise or consult on organizational, procedural, and workflow plans, methods, and procedures. Frequently report to the Information Systems Operations Manager or Director of Information Systems Operations.

Brand

Cloud Computing Technologies

1 review for CLIN 92 Operations Technical Support Analyst

  1. Contracting Officer (verified owner)

    CCT has show us how to innovate with Agile and remain compliant with contracting regulations from their GSA 8(a) STARS II contract.

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